Cancellation and Refund Policy

Cancellation and Refund Policy

Thank you for shopping at Hello Bro! We strive to provide you with the best products and customer service possible. However, we understand that sometimes issues may arise, and we're here to help you with cancellations and refunds.

Cancellation Policy:

  • You may cancel your order within 24 hours of placing it. Please contact our customer support team as soon as possible to initiate the cancellation process.
  • Orders cannot be cancelled once they have been shipped.

Refund Policy:

  • We offer refunds for damaged products within 3 days of the delivery date.
  • To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition that you received it.
  • Proof of damage, such as photographs, may be required to process your refund.

Return Process:

  1. Contact our customer support team within 3 days of receiving the damaged product to initiate the return process.
  2. Our team will provide you with instructions on how to return the item.
  3. Pack the item securely in its original packaging, along with any accessories or documentation that came with it.
  4. Ship the item back to us using a trackable shipping service.
  5. Once we receive the returned item and verify its condition, we will process your refund.

Refund Process Time:

  • Refunds will be processed within 3 business days of receiving the returned item.
  • Please note that it may take additional time for the refund to appear in your account depending on your payment method and financial institution.

Contact Us: If you have any questions or concerns regarding cancellations, refunds, or returns, please don't hesitate to contact our customer support team at [insert contact information].

Note: This Cancellation and Refund Policy applies only to purchases made directly through Hello Bro. For purchases made through third-party retailers, please refer to their respective policies. We reserve the right to update or modify this policy at any time without prior notice.